1 min read

SafeWork SA inspectors targeting risks of violence and aggression in retail

SafeWork SA launched a state-wide compliance campaign in July to ensure businesses in the retail sector are managing the risks associated with violence and aggression.

Work-related violence and aggression, which are common in the retail sector, include any incident in which a worker is verbally abused, threatened or physically assaulted in circumstances relating to their work. Examples include:

  • biting, spitting, scratching, hitting and kicking;
  • throwing objects;
  • pushing, shoving, tripping and grabbing;
  • verbal threats;
  • armed robbery;
  • sexual assault; and
  • attacking with knives, guns, clubs or other weapons.

Work-related violence can cause both physical and psychological harm to workers. SafeWork SA inspectors are auditing retail outlets across the state to ensure that businesses have:

  • appropriate policies and procedures to address the risk of violence and aggression;
  • relevant training for workers; and
  • suitable control measures to reduce the risks to workers.

Inspectors will educate persons conducting a business or undertaking to ensure they are informed of their work health and safety obligations, responsibilities and how to appropriately manage risks.

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